Essynce Alanna
@essyncealanna
Customer-focused care coordination and administrative professional with 4+ years of client-facing experience.
United StatesWhat I'm looking for
I am a dedicated and dependable customer service and healthcare professional with over four years of experience in care coordination, administrative support, and client relations. I consistently deliver compassionate, professional service in fast-paced environments and excel at communication and organization.
In prior roles I supervised scheduling operations for in-home caregivers, ran an independent hair-braiding business handling all operations, and supported national floral delivery customers through phone, email, and chat—resolving issues and coordinating with fulfillment teams to ensure timely resolutions.
I bring demonstrated team leadership, strong record-keeping and data-entry skills, and a commitment to quality results. I thrive where clear communication, empathy, and efficient operations matter most.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Farmgirl Flowers
Oct 2025 - Present (5 months)
Provide high-quality customer support via phone, email, and chat for a national floral delivery company, resolving inquiries and order issues while coordinating with fulfillment to ensure timely resolutions.
Hair Braider
Independent Business Owner
Jan 2023 - Jan 2025 (2 years)
Operated an independent braiding business managing client scheduling, payments, marketing, and day-to-day operations while building a loyal client base through quality service.
Fulfilled customer orders accurately in a high-volume warehouse, consistently meeting productivity and accuracy targets while following safety protocols.
Scheduling Supervisor
Aging Better In-Home Care
Jan 2022 - Dec 2022 (11 months)
Supervised scheduling operations for in-home caregivers, coordinating assignments and resolving conflicts to maintain coverage and compliance with care plans.
Education
Degrees, certifications, and relevant coursework
Spokane Falls Community College
Associate's Degree, General Studies
Completed an Associate's Degree at Spokane Falls Community College, graduating in June 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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