Open to opportunities

Shardella Ramos

@shardellaramos

Message

Customer-focused admin and client support professional skilled in scheduling, documentation, and communication.

United States

Message

What I'm looking for

I’m seeking a remote role where I can support clients through intake, scheduling, and accurate documentation, using phone/email communication with empathy and precision while handling multiple priorities in a fast-paced, organized team.

I’m a customer-focused professional with experience supporting clients through administrative support, documentation, scheduling, and clear communication. In my current direct support role, I maintain detailed electronic documentation and progress notes, coordinate appointments and transportation, and communicate effectively with clients, families, healthcare professionals, and team members while ensuring accurate record keeping and compliance.

Earlier, I worked as a Customer Service Representative, managing inquiries by phone and email, processing customer orders, and maintaining customer records. I also created weekly newsletters and marketing materials and supported social media management and community outreach—skills I bring to client support and intake work today, with a strong commitment to accuracy, problem-solving, and managing multiple priorities in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Direct Support Professional

Current

Pioneer Concepts

May 2022 - Present (4 years 1 month)

Maintained detailed electronic documentation, progress notes, and reports while coordinating client schedules, appointments, transportation, and daily activities. Communicated with clients, families, healthcare professionals, and team members, ensuring accurate record keeping and compliance with company policies and state regulations.

Documentation Progress Notes Scheduling coordination Transportation Coordination Record keeping Compliance Support Communication With Families Microsoft Office Google Workspace

Direct Support Professional

ResCare

May 2018 - Jul 2020 (2 years 2 months)

Maintained client documentation and records, supported scheduling and daily planning, and communicated with families, supervisors, and healthcare professionals. Resolved concerns and supported client needs in a fast-paced environment.

Documentation Record keeping Scheduling & Planning client support Problem Solving Data Entry Time Management Team Collaboration

Customer Service Representative

Dig Deep Farms & Produce

Apr 2010 - Oct 2011 (1 year 6 months)

Managed customer inquiries by phone and email, processed orders, and maintained customer records. Created weekly newsletters and marketing materials, supported social media and community outreach, and helped develop customer service procedures to improve client satisfaction.

Customer Service Phone Communication Order Processing Data Entry Social Media Management Community Outreach Time Management