Open to opportunities

Leeora Lanza

@leeoralanza

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Customer Care Associate focused on compassionate support, consultative communication, and client relationship growth.

United States

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What I'm looking for

I’m looking to grow in sales/medical sales/SaaS or B2B account management where I can use my consultative communication and client relationship strengths to drive business growth through continuous learning.

I’m a customer-focused professional with a strong track record of delivering high-quality support in fast-paced environments. I’m known for understanding customer needs quickly, communicating clearly with diverse audiences, and navigating complex situations with confidence.

In healthcare roles, I monitored and conveyed important patient information to optimize treatment planning and care delivery. I maintained confidentiality with HIPAA guidelines, collaborated with interdisciplinary teams, and provided emotional support—using active listening and communication to reduce anxiety and improve satisfaction.

On the customer-facing side, I worked as a receptionist and front-desk support professional—confirming appointments, answering and routing calls, directing inquiries to the right offices, and resolving complaints. I also handled cash transactions accurately, maintained records, streamlined front desk operations, and supported efficient daily workflows through effective call and email management.

I’m now pursuing opportunities where my relationship-building and consultative communication can drive growth. I’m highly motivated to continue advanced training and expand my expertise in sales strategy, healthcare products, and client engagement.

Experience

Work history, roles, and key accomplishments

Receptionist

Genesis Healthcare

Jan 2021 - Jan 2022 (1 year)

Managed front-desk operations by confirming appointments, answering and routing calls, and updating client records. Resolved customer complaints, handled cash transactions, and improved efficiency by coordinating phone, email, and walk-in inquiries.

Appointment Scheduling Client Records Cash Transactions Customer Service Complaint Resolution Office Administration Confidentiality

Patient Care Associate

Air Visits/Ross Medical

Jan 2021 - Jan 2022 (1 year)

Monitored, tracked, and communicated important patient information to healthcare staff to support treatment planning and care delivery. Maintained HIPAA confidentiality while coordinating with interdisciplinary teams and providing compassionate support to patients and families.

HIPAA compliance Healthcare Coordination Communication With Families Active Listening

Meal Prepping and Packing

Meals On Wheels

Jan 2019 - Jan 2020 (1 year)

Prepared meals for unhoused individuals and elderly clients with health conditions or impairments, supporting safe and timely meal distribution. Followed dietary restrictions and food safety/sanitation protocols while coordinating with team members to ensure smooth operations.

Dietary Restriction Compliance Food Safety Food Packing & Distribution Team Coordination Workplace Hygiene

Bookkeeping Assistant

Roberts Landscaping

Jan 2014 - Jan 2018 (4 years)

Handled collections and follow-ups, managing invoices, payments, and deposits while maintaining accurate accounts and organized records. Prepared estimates for bookings ($2,000–$5,000) and reconciled bank statements and credit card accounts for accuracy.

Accounts Receivable Collections

Senior Caregiver

Independent Caregiver

Jan 2015 - Jan 2016 (1 year)

Administered medications as prescribed by physicians and monitored client vital signs to keep healthcare supervisors informed. Supported daily living activities, assisted with transfers and ambulation, and provided compassionate communication with clients and families.

Monitoring Vital Signs Personal Care & ADLs Client Communication

Salon Assistant

Magic Touch Hair Salon

Jan 2012 - Jan 2014 (2 years)

Supported salon front-desk and service operations by greeting clients, scheduling appointments, and handling cash transactions and register entries. Prepared sanitized workstations, helped clients get ready for services, and assisted stylists with shampooing, conditioning, and blow-drying.

Appointment Scheduling Client Greeting & Service Hair Prep (Shampoo Conditioning Blow Dry)Salon Sanitation & Disinfection Phone Email Coordination

Receptionist

Emerald Point Restaurant & Marina

Jan 2011 - Jan 2012 (1 year)

Greeted visitors and customers professionally, providing friendly and knowledgeable assistance. Answered calls, handled inquiries, and improved customer satisfaction by promptly addressing needs.

Customer Service inquiry handling Professional communication

Education

Degrees, certifications, and relevant coursework

Thomas Edison State University

Bachelor of Science, General Management

2026 -

Bachelor of Science in General Management at Thomas Edison State University (06/26–12/27), pursuing the bachelor’s portion toward an accelerated Bachelor’s-to-Master’s (MBA) track.