Open to opportunities

Cathi Larson

@cathilarson

Message

Customer service specialist who schedules, resolves issues calmly, and delivers compassionate support to every client.

United States

Message

What I'm looking for

I’m looking for a customer service role where I can use my client support, scheduling, and problem-solving strengths. I want a team that values clear communication, patience under pressure, and compassionate, people-centered service.

I am a friendly, dependable, and professional customer service specialist with a strong background in small business operations, client support, scheduling, and problem-solving. I interact directly with customers to answer questions, explain services, and make sure people feel heard and valued.

Through my experience as a Small Business Owner, I coordinate schedules, manage invoicing and business communications, and handle customer issues calmly and professionally. I build trust by listening, staying patient, and finding solutions—especially in stressful or fast-paced situations.

In Traffic Control and as an In-Home Care Worker, I reinforced clear communication, attention to detail, and empathy. I help drivers, crews, the public, and clients and families feel supported with professionalism, compassion, and reliable, people-centered care.

Experience

Work history, roles, and key accomplishments

Small Business Owner (Junk Removal)

Junk Removal

Interacted directly with customers to schedule services, explain pricing, and answer questions. Managed invoicing, paperwork, and customer issues to ensure satisfaction and referrals.

Customer Service Communication Scheduling Organization Problem Solving Conflict Resolution Invoicing Business Operations Data Entry Microsoft Word Microsoft Excel

Traffic Control (Laborers Union)

Laborers Union

Communicated with drivers, crews, and the public to help ensure safety and smooth operations. Assisted the public with directions, questions, and concerns while maintaining patience and professionalism in stressful environments.

Communication Problem Solving Conflict Resolution Patience PROFESSIONAL Attention To Detail Empathy

Education

Degrees, certifications, and relevant coursework

Empire Business College

Certification in Computerized Accounting, Computerized Accounting

Grade: 3.97 GPA

Completed a certification in computerized accounting with a 3.97 GPA. Training covered accounting software, financial reporting, bookkeeping, and business operations.