Open to opportunities

Ericka Lumague

@erickamaelumague

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Healthcare and customer service professional skilled in billing, claims, documentation, and virtual assistance.

Philippines

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What I'm looking for

I seek a role where I can apply healthcare operations and virtual assistance skills, contribute to process improvements, handle client relations, and grow within a supportive, compliance-focused team.

I am a motivated and adaptable professional with extensive experience across healthcare operations, customer service, and virtual assistance.

I have supported members and clients at large organizations handling claims, billing, appointment scheduling, and inbound/outbound communications while maintaining confidentiality and accuracy.

I streamline administrative processes, draft agreements, manage schedules, and create social media content to boost engagement and visibility.

I work effectively with CRMs tools, Canva, Microsoft Office and etc. to deliver consistent service and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Executive

Current

Omega Healthcare

Jul 2025 - Present (5 months)

Indexed imaging orders for McLaren clients with accurate documentation, managed documentations from over 100 patient claims, billing, benefits, and eligibility monthly with 95% accuracy, handled appointment scheduling and billing inquiries, and assisted patients with claims, payments, and medical code concerns.

Medical Billing Claims Management Scheduling Documentation Customer Service Phone Support EHR Docutap

Phone Banker

Citibank

Dec 2024 - Jul 2025 (7 months)

Supported clients with banking transactions, account concerns, and mobile troubleshooting while delivering efficient resolutions and maintaining service quality and compliance.

Phone Support Account Management Customer Service Compliance CRM Escalation Management Financial Services

Virtual Assistant

DET Homes Property Management

Sep 2023 - Sep 2024 (1 year)

Drafted lease agreements, coordinated applicant communications, designed social media materials to boost engagement, and managed administrative tasks to support property operations.

Lease Administration Social Media Design Canva Client Communication Administrative Support Content Creation Scheduling CRM

Customer Service Specialist

Optum Global Solutions

Oct 2022 - Jul 2024 (1 year 9 months)

Assisted members with insurance coverage, billing, and claims inquiries while ensuring accuracy and confidentiality. Handled chat, email, and website troubleshooting. Resolved a duplicate billing issue by reviewing records, confirming a coding error with the billing team, reversing charges, and providing clear updates, leaving the patient relieved and appreciative.

Insurance Support Claims Processing Billing Chat Support Email Support Troubleshooting Data Privacy CRM

Reservation Sales Specialist

Intercontinental Hotel Group

Apr 2022 - Jul 2022 (3 months)

Managed hotel reservations and guest inquiries, promoted offers and packages to enhance guest satisfaction and drive revenue.

Reserving Sales Guest Relations Upselling Customer Service Revenue Management Communication

Office Support Staff

DENR Environmental Management Bureau

Apr 2021 - Apr 2022 (1 year)

Organized digital and physical documents, coordinated inter-department communications, and supported workflow processes for document approvals and signatures.

Document Management Administrative Support Communication Workflows Data Entry

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science, Electronics and Communication Engineering

Activities and societies: Engineering Student Society Officer; Member, Institute of Electronics Engineers of the Philippines

Studied Electronics and Communication Engineering coursework; participated as an Engineering Student Society officer and member of the Institute of Electronics Engineers of the Philippines.