Rachel User

Schedule patient appointments by proactively reaching out to medical offices, coordinating 30–40 daily bookings and reducing scheduling delays by 20%. Manage physician calendars and procedure schedules, ensuring 100% compliance with clinic protocols and minimizing conflicts.

Delivered global customer support via email and social media, resolving 70+ daily inquiries on orders, shipping, products, and accounts while maintaining consistent brand voice. Managed end-to-end order processing, including confirmations, modifications, cancellations, returns, refunds, and exchanges, driving a 15% increase in customer retention through upselling opportunities.

Assisted U.S. mortgage clients by explaining contract terms, facilitating loan payments, and guiding them through third-party platforms, improving client understanding and reducing repeat inquiries by 25%. Sent invoices and coordinated with cross-functional teams to resolve account discrepancies, ensuring 99% data accuracy across 200+ client accounts.

Supported website troubleshooting and escalated complex tickets, resolving 150+ technical issues weekly and improving resolution time by 25%. Assisted clients with account registration, password resets, and login issues, enhancing user accessibility and reducing repeat login inquiries by 30%.

Resolved customer inquiries across phone channels, achieving a first-call resolution rate of 85% and improving overall customer satisfaction scores. Processed payments and managed lost/stolen card claims over the phone, handling 50+ transactions daily with 98% accuracy and compliance.

Completed senior high school education with a focus on Science, Technology, Engineering, and Mathematics.