John Dave Justiniano
@johndavejustiniano
Experienced virtual assistant specializing in CRM management, customer support, and operations.
PhilippinesWhat I'm looking for
I am a detail-oriented virtual assistant with six years of experience providing administrative, customer support, and CRM management for remote teams. I have supported healthcare staffing operations, handled escalations as a Level 3 support specialist, and managed Zendesk and other customer relationship tools.
My background includes on-call coordination of medical staffing assignments, advanced technical troubleshooting, escalation management, and knowledge-base development. I have repeatedly improved processes, maintained accurate reporting, and trained junior staff to raise team performance.
I bring strong organizational skills, professionalism, and a commitment to continuous learning to ensure seamless operations and excellent customer experiences across CRM, technical support, and administrative functions.
Experience
Work history, roles, and key accomplishments
On-Call Operator
Consolidated Medical Staffing
Sep 2023 - Present (2 years 5 months)
Manage and dispatch medical staff for facilities, respond to emergency staffing calls, and maintain records and reports to ensure coverage and compliance with healthcare protocols.
Virtual Assistant Level 3
Support Ninja
Nov 2022 - Aug 2023 (9 months)
Handled advanced technical troubleshooting and escalations, developed knowledge-base content, trained junior staff, and implemented process improvements to raise customer satisfaction.
OSHandled inbound/outbound calls to assist members with appointment scheduling, plan benefits, and enrollment dates, ensuring accurate guidance and timely service.
Tier 2 Representative
Ubiquity
Oct 2014 - Apr 2016 (1 year 6 months)
Provided tier-2 support via phone, chat, and email, managed Zendesk workflows, and resolved escalated customer issues to improve resolution rates.
Education
Degrees, certifications, and relevant coursework
SCSTI College
Bachelor of Science in Information Technology, Information Technology
2010 -
Completed coursework toward a Bachelor of Science in Information Technology at STI College.
Kinyang Academy
High School Diploma, Highschool
2006 - 2010
Completed secondary education at Kinyang Academy from 2006 to 2010.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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