Nina Zyrene Ybanez

I am a calm, motivated, and detail-oriented virtual assistant and customer service professional with extensive experience in high-volume healthcare call centers and remote clinic support. I have proven expertise resolving inquiries and complaints, handling appointment scheduling, front-office tasks, and maintaining accurate patient records.

I consistently meet or exceed key performance metrics such as response time and customer satisfaction, and I effectively manage irate or time-sensitive callers using strong conflict-resolution and active-listening skills. I am proficient with Word, Excel, and CRM software and I identify process-improvement opportunities to enhance efficiency and patient experience.

I bring reliable time-management, decision-making, and adaptability to every role and seek to contribute my skills to drive customer satisfaction and retention in a reputable healthcare organization.