NBNene Bartolome
@guien
Experienced Virtual Assistant and Customer Support specialist for healthcare clients.
PhilippinesWhat I'm looking for
I am a detail-oriented virtual assistant and customer support specialist with focused experience in medical administration, HR support, and bookkeeping for international clients.
I have managed incoming and outgoing communications, scheduled and confirmed appointments, coordinated with medical staff and patients, and maintained accurate financial records including sales, expenses, payments, accounts payable, and accounts receivable.
I have supported recruitment and HR tasks such as posting job ads, screening resumes, onboarding, and tracking attendance and leave, while also handling customer inquiries across email, chat, and phone for call center roles.
I prioritize clear communication, timely issue resolution, and reliable administrative operations to help teams run smoothly and clients receive consistent, professional support.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Vivid
May 2025 - Oct 2025 (5 months)
Provided customer chat support for a Cyprus-based financial institution, resolving account and transaction inquiries and improving first-response resolution rates.
HR Assistant / Admin Assistant
PYVOT BPO
Nov 2024 - Aug 2025 (9 months)
Assisted recruitment by posting job ads, screening resumes, scheduling interviews, maintained employee records, supported onboarding, and tracked attendance and leave.
Admin Medical Virtual Assistant
1physio UK Ltd
Jan 2023 - Aug 2025 (2 years 7 months)
Managed incoming/outgoing emails, scheduled and confirmed appointments, coordinated with medical staff and patients for updates and reminders, and maintained accurate financial transaction records.
Contact HR Assistant
Aarons Medical
Jun 2023 - Jan 2025 (1 year 7 months)
Responded to customer inquiries via email, chat, and phone, resolved issues, and provided efficient product and service support.
Call Center Agent
IQOR / T-Mobile
May 2023 - Aug 2023 (3 months)
Responded to customer inquiries via email, provided solutions, escalated unresolved issues, and ensured follow-up with customers.
Call Center Agent
Performax / PayPal
Jan 2021 - May 2023 (2 years 4 months)
Assisted customers with account inquiries, processed transactions, and resolved billing or payment issues via email and phone.
Education
Degrees, certifications, and relevant coursework
Nene hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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