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Ersilia Goada

@ersiliagoada

Client-focused professional with CRM, customer service, and operations experience. Executive Assistant graduate. SP,IT,EN,RO,CAT

Spain

Message

What I'm looking for

I’m looking for a challenging role where I can continue growing professionally, take on more responsibility, and contribute to a dynamic team. I value environments where I can learn, improve processes, and develop my skills while progressing in my career.

I started my career in customer service and client support, where I developed strong communication, problem-solving, and relationship management skills. Over time, I gained experience working with CRM systems, managing client accounts, and supporting operational processes in fast-paced environments.

Currently, I work at Azulcasa Inmobiliaria in Alicante, where I help manage client relationships, coordinate follow-ups, and support marketing and sales teams to improve internal processes and client experience. My role involves working across teams, managing information through CRM platforms, and helping ensure that operations run efficiently.

I also have experience in sales and account management, including negotiating contracts, handling billing issues, and managing customer accounts. These experiences have helped me develop a strong understanding of client needs and how to deliver effective support in dynamic business environments.

I hold a Higher National Diploma in Executive Assistance and Department Management and I am currently completing a Project Management certification. I am particularly interested in roles related to operations, project coordination, and client relationship management.

I speak five languages fluently and I am currently working on learning a sixth, which reflects my international mindset and passion for continuous learning.

I am a very ambitious and growth-driven person. I am highly focused on developing my career, continuously learning, and achieving strong professional results. I am looking for a challenging role where I can show my full potential, take on responsibility, and continue climbing the career ladder while contributing to the success of the company.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Azulcasa inmobiliaria

Oct 2025 - Present (5 months)

Managed client relationships through CRM, ensuring follow-up and opportunity tracking.
Coordinated marketing and sales to optimize processes and improve client experience.
Analyzed data to support decisions and improve workflows.
Provided operational support for internal teams.

Remote CRM CRM Software Real Estate Marketing Client Relationship Management Client Communication Project Management Enhance

Current

Accounting Technician

Current

Azulcasa Inmobiliaria

Oct 2025 - Present (5 months)

Managed client relationships via CRM, coordinated marketing and sales to optimize processes, and analyzed data to improve workflows and operational support for internal teams.

CRM Client Onboarding Process Optimization Data Analysis Operational Support Salesforce HubSpot Reporting

Current

Event Planner

Current

IES Andreu Sempere

Mar 2025 - Present (11 months)

Coordinated alumni outreach and scheduling for the 45th anniversary, collected content for a commemorative book, assisted organizing an art exhibition, and supported event logistics and vendor coordination.

Event Marketing Stakeholder Engagement Event Planning Logistics Content Collection Scheduling

Event Planner and Executive Assistant

IES Andreu Sempere

Mar 2025 - Jun 2025 (3 months)

Coordinated alumni outreach and scheduling for the 45th anniversary celebration.
Collected content and testimonies for the commemorative book.
Independently organized an art exhibition for the institute in collaboration with an external company, including coordination of the catalogue and exhibition materials.
Supported event logistics, vendor coordination, and material preparation.

University Volunteer - Event Management

AITEX

Jan 2023 - Jan 2023 (0 months)

Managed guest lists and registration payments, coordinated check-in and attendance tracking, and assisted with logistical operations to ensure smooth event execution.

Event Management Registration Logistics Volunteer coordination Customer Service

Event Planner

AITEX

Jan 2023 - Jan 2023 (0 months)

Managed guest list and registration payments.
Coordinated check-in and attendance tracking for smooth event flow.
Assisted with logistical operations to ensure successful execution.

Customer Service Manager

Desarrollos Empresariales del Levante

Oct 2018 - May 2019 (7 months)

Served as main point of contact for billing and contract issues at Iberdrola, coordinated internal teams to resolve complex cases, implemented processes to reduce recurring issues, and onboarded new service staff.

Customer Service Process Improvement Team Coordination CRM Case Management

Customer Service & Billing Manager

Desarrollos Empresariales del Levante

Oct 2018 - May 2019 (7 months)

Managed client issues related to billing and contracts as main point of contact.
Coordinated internal teams to resolve complex cases efficiently.
Implemented processes to reduce recurring issues and improve satisfaction.
Onboarded and trained new employees in client service procedures.

Sales Sales Strategy Sales Closing Role Play Tools Teaching Training Programs Cold Calling Cold Mailing Cold Emailing Billing Operations Billing Management Billing Support

Sales Commercial Manager

Rey Group SL

Apr 2018 - Oct 2018 (6 months)

Managed client accounts and negotiated distribution contracts for electricity services, ensured regulatory compliance, and developed strategies to increase contract acquisition and retention.

Account Management Contract Negotiation Regulatory Compliance Sales Strategy Client Retention CRM Stakeholder Management Sales Operations

Sales commercial manager

Rey Group MKT SL.

Apr 2018 - Oct 2018 (6 months)

Managed client accounts and negotiated distribution contracts for electricity services.
Ensured compliance with regulatory standards.
Developed strategies to increase contract acquisition and retention.

Sales Sales Strategy Sales Closing Role Play Tools Teaching Training Programs Cold Calling Cold Mailing Cold Emailing

Education

Degrees, certifications, and relevant coursework

Coursera (Google Project Management Certificate)

Professional Certificate, Project Management

2024 -

Enrolled in the Google Project Management professional certificate program on Coursera to develop project planning, stakeholder management, and execution skills.

CIPFP Batoi

Higher National Diploma, Executive Assistance and Department Management

2022 -

Pursuing a Higher National Diploma in Executive Assistance and Department Management focused on administrative support, departmental coordination, and executive assistance skills.

CIPFP BATOI

Higher National Diploma in Executive Assistance and Department Management, Executive Assistance and Office Management

2023 - 2025

Grade: 8,5

Activities and societies: Event organization, art exhibition coordination, alumni outreach, and event logistics support.

During my studies I developed strong skills in organization, business administration, and executive support. For my final project, I created a digitalization manual for companies to help SMEs digitalize their processes and operations. The project also included a process automation study, analyzing how businesses can optimize workflows and improve efficiency through digital tools.