Open to opportunities

Andrew Ryder

@andrewryder

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Customer experience leader driving client growth, retention, and satisfaction.

Spain

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What I'm looking for

I seek a customer-focused CX or account management role at a collaborative, growth-oriented company where I can influence product roadmaps, drive retention, and apply VOC-driven process improvements.

I am a customer experience and account management professional with a proven track record of driving client growth, retention, and satisfaction across both B2B and B2C environments.

I have managed high-value portfolios and executed strategic account plans that delivered measurable revenue uplift, including exceeding revenue growth targets by 10%+. I leverage CRM systems such as Salesforce and HubSpot to monitor KPIs and inform strategic decisions.

I champion the Voice of the Customer, translating insights into product and process improvements through close cross-functional collaboration with sales, marketing, product, operations and tech teams.

I seek to apply customer-centric strategy, commercial negotiation, and continuous improvement to deliver measurable outcomes, scale retention, and influence product roadmaps in international, fast-paced settings.

Experience

Work history, roles, and key accomplishments

Partner & Customer Experience Specialist

Too Good To Go

Nov 2024 - Feb 2025 (3 months)

Delivered partner and user support via email, phone, and chat, resolving issues and escalating feedback to product and operations; analysed operational data to recommend optimisations and maintained KPIs for response time and satisfaction.

Customer Support Escalation Management Data Analysis KPIs Email Support Live Chat Cross Functional Collaboration

Account Manager

Logiscenter

Sep 2023 - Jul 2024 (10 months)

Managed a B2B client portfolio and executed end-to-end sales cycles, exceeding revenue growth targets by 10%+; conducted market research to inform strategic account plans and improved service efficiency through cross-functional coordination.

Account Management B2B Sales Strategic Account Planning Market Research CRM Stakeholder Management Revenue Growth

Sales & Marketing Executive

BNZSA

Jun 2022 - Sep 2023 (1 year 3 months)

Supported B2B marketing campaigns through CRM management, reporting, and campaign optimisation; contributed to sales forecasting, content preparation, and client meetings to improve outreach effectiveness.

CRM Reporting Sales Forecasting Client Meetings Onboarding Lead Generation

Language Assistant

ConversaSpain

Jan 2021 - Jun 2022 (1 year 5 months)

Led communications and engagement for diverse student groups, delivering customised lessons and presentations that improved language proficiency; managed scheduling and administrative tasks to ensure smooth operations.

Curriculum Development Presentation Student Engagement Communication Scheduling

Private Clients Broker

Henderson Insurance

Aug 2018 - Jul 2020 (1 year 11 months)

Managed a portfolio of high-value clients, executing account growth plans that drove retention and upsell; conducted needs analyses, negotiated renewals, and produced performance reports to guide strategic decisions.

Insurance Broking Negotiation Contract Management Upselling performance reporting Risk Assessment

Motor Insurance Broker

Wdenis Insurance Brokers

Nov 2017 - Jul 2018 (8 months)

Managed end-to-end client lifecycle for motor insurance, maintaining CRM records and coordinating cross-functional delivery to ensure compliant, customer-centric solutions; identified upsell opportunities and resolved client issues.

Client Lifecycle Management CRM Compliance Upselling