Raquel Estellés Guerrero

Cultivated robust customer relationships through consistent communication and personalization. Collaborated with departments to resolve issues and execute deliveries accurately, achieving a 90% increase in customer satisfaction.

Scheduled meetings and assisted clients throughout property rental and sales processes. Drafted and processed sales and rental agreements, and managed social media content for communication campaigns.

Negotiated freight contracts and selected new carriers. Coordinated documentation and logistics for international shipments to Asia, South America, and Saudi Arabia, while providing personalized customer support.

Optimized stockroom operations and daily workflows. Served as liaison between store manager and team, and defined objectives in collaboration with the stock manager.

Provided sales support in a retail environment, assisting customers and contributing to store operations.

Processed purchase and sales invoices, handled phone calls and emails, scheduled meetings, filed paperwork, performed data entry, and maintained financial databases.

Completed a course in International Commerce at Universitat Oberta de Catalunya in 2017.

Bachelor in Administration and Finance from Universidad de Castilla la Mancha, completed in 2012.