E R R Y User
@erryuser
Insurance service professional at Sun Life and Cognizant who supported Canadian benefits clients and generated over ₱1M in insurance premium production.
CanadaWhat I'm looking for
At Sun Life of Canada Inc, I supported Canadian clients with health, dental, and drug coverage, claims, billing, and policy questions. I also processed claims and served as Backup Team Leader during leadership absences.
As a Licensed Financial Advisor at Sun Life Financial, I advised clients on life insurance and investments, generated over ₱1M in insurance premium production, and supported policies through application, servicing, and claims. At Cognizant Technology Solutions, I supported Google accounts through case management, reporting, quality reviews, and team operations.
Experience
Work history, roles, and key accomplishments
Food & Beverage Server
Lee Chen Asian Bistro
Mar 2025 - Present (1 year 8 months)
Served food and beverages in a restaurant setting, providing customer service and supporting daily operations.
Supported administrative and operational functions for a 7-member team, coordinating workflows, case assignments, and SLA monitoring while maintaining 100% SLA compliance. Prepared reports and dashboards using Excel, Google Sheets, and Salesforce, and served as SME and Assistant Queue Manager.
Head Service Crew (All Around)
Camp Pares DGP, Corp.
Sep 2024 - Jan 2025 (4 months)
Led service crew operations, coordinating tasks and ensuring quality service in a restaurant environment.
Executive Virtual Administrative Assistant
TRW Financial
May 2021 - Dec 2022 (1 year 7 months)
Provided high-level executive and administrative support to the Managing Director, managing calendars, appointments, and client coordination. Processed invoices and expenses using Xero, Hubdoc, and Notion.
Managed a portfolio of approximately 50 clients, assessing financial goals and insurance needs while generating over ₱1M in premium production. Advised on mutual funds and life insurance, and managed end-to-end new business processing and policy servicing.
Overall Restaurant Crew Member
Beans and Brews
Dec 2020 - Jun 2021 (6 months)
Performed various restaurant duties including food preparation, customer service, and maintaining cleanliness.
Restaurant Manager
Seaclusive Seafood Shack
Feb 2017 - Dec 2019 (2 years 10 months)
Managed restaurant operations, overseeing staff, customer service, and daily business activities.
Provided comprehensive insurance and group benefits support to Canadian clients, explaining health, dental, and drug coverage. Processed claims, calculated premiums, and consistently achieved 100% accuracy in client information.
Customer Service Representative
Sitel Philippines Corporation
Aug 2014 - Nov 2015 (1 year 3 months)
Provided customer service and policy servicing support for MetLife Home & Auto Insurance, assisting U.S. policyholders with coverage, premiums, and billing. Maintained accurate records and handled sensitive information in compliance with privacy standards.
Enumerator | Real Estate Market Research
Goshen Land Real Estate Co.
Apr 2014 - May 2014 (1 month)
Conducted field surveys and market research, collecting quantitative and qualitative data on consumer preferences and housing needs. Administered questionnaires and validated survey responses for accuracy.
Bookkeeper
Maningding Rice Mill
Apr 2007 - Mar 2014 (6 years 11 months)
Recorded daily financial transactions, cash receipts, and expenses while maintaining accurate business records. Prepared documentation for BIR tax filings and reconciled daily cash transactions.
Education
Degrees, certifications, and relevant coursework
TESDA
Introduction to Food Processing, Food Processing
2022 - 2022
Completed Introduction to Food Processing certification.
Securities and Exchange Commission
Certified Investment Solicitor, Investment
2019 - 2019
Certified Investment Solicitor.
Insurance Commission of the Philippines
Licensed Insurance Agent, Insurance
2018 - 2018
Licensed Insurance Agent (Traditional & VUL).
Kingfisher School of Business and Finance
Bachelor of Science in Management, Business Management
2010 - 2014
Activities and societies: Dean's Lister
Bachelor of Science in Management with a major in Business Management. Dean's Lister.
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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