Maureen Chafshino

Generate an average of $17,000 in weekly sales against a seasonal target of $7,600–$9,600, consistently ranking among the store's highest-performing associates. Drive upselling and cross-selling by recommending complementary products and delivering personalized product recommendations.

Led a team of 7–10 claims adjudicators, personally closing up to 15 high-value files per day and holding final approval authority up to $30,000 on high-value travel claim payouts. Trained and onboarded 5 new examiners and served as escalation point for client calls requiring decisions above examiner level.

Closed up to 25 travel claims per day, verifying coverage, gathering documentation, and determining benefits payable. Grew personal approval authority from $500 to $10,000 through sustained assessment accuracy and cleared team backlogs by taking over aging files.

Responsible for opening and closing the store, bank deposits, and end-of-day paperwork. Conducted inventory counts, processed payments, and assisted customers with product selection and recommendations.

Served approximately 100 retail clients per day at a branch dealing in 100 currencies, with CAD, USD, EUR and GBP as primary. Balanced multi-currency cash positions at daily close and opened new client accounts.

Prepared hot dishes and served customers in a timely, professional and courteous manner, suggesting additional items to increase sales. Assessed and analyzed inventories, food temperatures and sweep logs to meet quality, safety and health requirements for regular audits.

Completed an Honours Bachelor of Commerce with a focus on Finance in April 2023.

Completed a Business Administration Advanced Diploma with a focus on Accounting and Finance, Statistics, Marketing, Supply Chain Management, and Enterprise Resource Planning in April 2020.

Completed a Business (General) Diploma with a focus on Accounting and Finance, Marketing, Operations and Distribution, Human Resources and Labour, Business Information Systems and Technology, and Project Management in April 2019.