Akhil M

I’m a results-oriented customer service and sales professional with over 3.5 years of experience building client relationships, resolving concerns, and exceeding performance targets in fast-paced environments. I bring consultative communication, upselling, and objection handling, with a strong focus on needs-based solution delivery.

In my crew member and crew trainer role at McDonald’s, I delivered consistent, high-quality customer service in a high-volume setting, resolving complaints using active listening and solutions-focused communication. I promoted products and upgrades through consultative upselling techniques, while maintaining accurate order processing, cash handling, and compliance with company policies.

Previously as an Assistant Manager at Sulthan Veedu Restaurant, I oversaw daily customer service operations and supported repeat-client growth by proactively addressing concerns to prevent churn. I coached staff, supported scheduling and performance monitoring, and managed phone-based and in-person client inquiries with confidence and care.

Now I’m seeking to leverage this proven track record in customer engagement and retention as a Remote Insurance Representative—guiding individuals and families toward the right protection solutions with professionalism, empathy, and integrity. I’m fully remote-ready, disciplined in self-management, and committed to structured mentorship and continuous performance improvement.