Open to opportunities

Lhelet Labajo

@lheletlabajo

Message

Dynamic professional with 10+ years in customer service and sales.

Canada

Message

What I'm looking for

I am looking for a role in a forward-thinking organization that values service and innovation, where I can contribute my skills and grow professionally.

I am a dynamic professional with over 10 years of experience in customer service, sales, and administrative support. I recently earned a Bachelor of Business Administration in Management Information Systems, where I achieved a 4.0 GPA and was recognized on the President’s List. My academic background has provided me with a solid foundation in business operations and digital systems, which I leverage to enhance efficiency and drive results.

Throughout my career, I have been recognized for my top performance in customer service, receiving multiple awards including the Fastest Remote Booking Resolution and STAR of Customer Service. My experience spans various roles, from Office Administrator to Customer Contact Center Adviser, where I consistently hit sales targets and garnered high customer compliments. I am eager to bring my interpersonal and technical strengths to a forward-thinking organization focused on service and innovation.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

LJA Consultancy

Mar 2022 - Present (3 years 4 months)

Managed administrative tasks and supported office operations. Contributed to overall office efficiency and organization.

Administrative Support Office Management Data Entry Microsoft Office Communication

Commercial, Telemarketing Executive

DHL Express Singapore Pte Ltd

Feb 2021 - Jan 2022 (11 months)

Achieved monthly sales targets through proactive telemarketing efforts. Contributed to the company's revenue growth and customer acquisition.

Sales Telemarketing Customer Acquisition Communication

Customer Contact Center Adviser

DHL Express Singapore Pte Ltd

May 2015 - Feb 2021 (5 years 9 months)

Awarded multiple times for fastest remote booking resolution and high customer compliments. Consistently achieved top performance in sales lead campaigns.

Customer Service Customer Satisfaction Problem Solving

Team Leader

Food Junction Management Pte Ltd

Apr 2014 - May 2015 (1 year 1 month)

Managed day-to-day operations and prepared progress reports for the company. Developed strategies to help the team achieve its goals.

Team Leadership Operations Management Reporting Strategy Development Teamwork

Senior Customer Service Executive

Philasia Maritime Service Training Center

Jan 2013 - Jan 2014 (1 year)

Responsible for collecting, recording, and maintaining student records including grades and registration data. Managed transcripts, training schedules, and examination papers.

Data Management Administrative Support Communication

Management Trainee

Sodexo @ National University Hospital

Jul 2011 - Jul 2012 (1 year)

Participated in shifting work schedules and ensured basic therapeutic nutrition requirements were met. Gained experience in a fast-paced hospital environment.

Nutrition Teamwork Customer Service

Education

Degrees, certifications, and relevant coursework

Acsenda School of Management

Bachelor of Business Administration, Management Information Systems

Grade: 4.0 GPA

Activities and societies: President’s List

Recently earned a BBA in Management Information Systems, with a solid foundation in business operations and digital systems. Recognized for top performance and award-winning customer service.

University of San Jose – Recoletos

Bachelor of Science, Hospitality Management

Grade: 3.12/ 4.0 GPA

Activities and societies: Dean’s Lister, Efficiency Award, Outstanding Service Award

Studied Hospitality Management, gaining knowledge in various aspects of the hospitality industry. Achieved Dean's Lister status and received an Efficiency Award and Outstanding Service Award.