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MICA ELLA PAGUIA

@micaellapaguia

Message

Customer service professional at Sweat and Tonic, preparing food and beverage orders and supporting smooth service.

Canada

Message

At Standard Insurance Co., Inc., I managed customer inquiries by phone, email, and written correspondence, and followed up to resolve concerns. I also reviewed customer and claims documentation, maintained records, and followed policies and compliance requirements.

At Compass Group Canada and Sweat and Tonic, I provide customer-focused service in fast-paced environments. I prepare food and beverage orders, track inventory, and follow operating procedures and quality standards.

Experience

Work history, roles, and key accomplishments

Current

Tonic Bar Barista

Current

Sweat and Tonic

May 2026 - Present (5 months)

Delivered exceptional customer service by preparing food and beverage orders accurately in a fast-paced environment. Collaborated with team members and maintained inventory records while following food safety standards.

Customer Service Food Preparation Inventory Management Collaboration Food Safety Multitasking

Current

Retail Cook

Current

Compass Group Canada

Oct 2024 - Present (2 years)

Provided professional customer service in a fast-paced environment, handling requests and ensuring positive experiences. Tracked inventory and maintained accurate operational records to support daily operations.

Customer Service Communication Skills Inventory Management Record keeping Time Management Multitasking

Customer Service Specialist

Standard Insurance Co., Inc.

Oct 2017 - Jan 2023 (5 years 3 months)

Managed high-volume customer inquiries via phone, email, and written correspondence, resolving issues and conducting follow-ups. Processed sensitive documentation and maintained accurate records while adhering to compliance requirements.