Cindy M
@cindym
Customer-focused Virtual Account Manager driving sales growth through tailored solutions.
ZimbabweWhat I'm looking for
I’m a customer-focused Virtual Account Manager who helps businesses grow by managing and strengthening existing customer relationships and pursuing new sales opportunities. I develop tailored solutions, conduct needs assessments, and negotiate and close deals while staying updated on industry trends and competitor activity.
In sales operations, I’ve supported accurate, end-to-end order and customer processing—managing sales orders from initiation to completion, maintaining CRM records, assisting with customer support, and coordinating with internal teams. I also handle quotation preparation, billing and invoicing, documentation management, reporting, and sales forecasting.
Across customer-facing and campaign work, I resolve issues through troubleshooting, track customer service KPIs and metrics, and document knowledge to answer questions clearly and confidently. I’ve also led teams in campaign settings through strategy development, training and supervision, resource and timeline management, compliance, evaluation, and reporting.
Experience
Work history, roles, and key accomplishments
CSR Customer Support
MTN Cell Network (Norwood)
May 2023 - Present (3 years 2 months)
Provided customer service by processing orders and transactions, resolving issues, and troubleshooting technical problems. Tracked customer service KPIs, collected customer feedback, and produced helpful knowledge content.
Hisense BA
Atomic Marketing
Sep 2022 - Dec 2022 (3 months)
Supported Hisense sales activities including merchandising, stock requests, and stock taking. Prepared sales reports, provided daily updates, and trained FSPs on new products.
Supervisor (MTN MoMo Campaign)
Provantage Media Group
Jul 2021 - Aug 2022 (1 year 1 month)
Led strategy development and supervised the MTN MoMo campaign team through planning, logistics, and reporting. Managed resources and timelines, ensured compliance, and supported community engagement and evaluation.
Virtual Account Manager
Cosmo ICT
Managed and grew existing customer relationships while identifying and pursuing new sales opportunities. Conducted needs assessments, negotiated and closed deals, and worked with internal teams to deliver tailored client solutions.
Sales Administrator
Allure Water ZA
Processed sales orders end-to-end, supported customers and sales activities, and maintained accurate records in a CRM. Managed inventory coordination, billing and invoicing, quotation preparation, sales reporting, and forecasting support.
Education
Degrees, certifications, and relevant coursework
Jules High School
Grade 12 (Senior Certificate), Secondary Education
Completed Grade 12 at Jules High School in 2010, studying English, Afrikaans, Mathematical Literacy, Economics, Life Orientation, Business Studies, and Life Science.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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