Open to opportunities

Munashe Dhliwayo

@munashedhliwayo

I’m a customer-focused virtual assistant and sales development professional, improving satisfaction and revenue through efficient operations.

Zimbabwe

Message

What I'm looking for

I’m seeking a remote role where I can manage calendars, CRMs, and customer communications, streamline operations, generate leads, and help your team exceed sales and service targets through reliable, data-driven support.

I’m a dynamic virtual assistant and customer sales representative with a track record of enhancing client satisfaction and driving revenue growth. At Bytrax, I streamlined administrative operations—improving scheduling efficiency by 30% through calendar and email management—and coordinated client-to-team communication to lift customer satisfaction by 15%.

I also build operational clarity through digital systems and proactive coordination, implementing digital filing that reduced document retrieval time by 25% and supporting project delivery with on-time completion rates exceeding 90%. Previously, in inbound and outbound customer service at Omnicontact, I handled 100+ calls daily, achieved a 95% satisfaction rating, and reduced call resolution time by 20%; in sales development, I led outreach that increased qualified leads by 30% and contributed to 15% revenue growth.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Bytrax

Nov 2024 - Jan 2026 (1 year 2 months)

Streamlined administrative operations, improving scheduling efficiency by 30% through calendar and email management. Coordinated client communications and implemented digital filing systems, raising customer satisfaction by 15%, reducing document retrieval time by 25%, and supporting on-time project completion rates over 90%.

Calendar Management Digital Filing Systems Client Communication Project Tracking Customer Support Scheduling Remote Administration

Customer Service Representative

Omnicontact BPO

Jul 2021 - Jul 2023 (2 years)

Handled 100+ inbound and outbound calls daily, achieving a 95% customer satisfaction rating and reducing call resolution time by 20%. Drove digital customer engagement via social media, trained 15 new hires, and implemented feedback-driven improvements that decreased complaints by 25%.

Outbound Calling Customer Service Social Media Support Customer Satisfaction Call Resolution Process Improvement

Sales Development Manager

Teller Merchants

Mar 2020 - Dec 2020 (9 months)

Led sales development efforts to increase qualified lead generation by 30% and contributed to 15% revenue growth. Built targeted outreach strategies and cross-functional value proposition work that improved engagement by 25% and conversion rates by 20%.

Sales Development Lead Generation Outreach Pipeline Management Conversion Optimization Value Proposition Sales Coaching Revenue Growth