Kristina Ilievska
@kristinailievska
Customer support and B2B sales professional delivering strong client relationships and results.
ZimbabweWhat I'm looking for
I am a customer support and B2B sales professional with over five years of experience delivering exceptional client service, managing high-value accounts, and consistently meeting targets in remote environments.
I have hands-on experience using Salesforce, HubSpot, Zoho and other collaboration tools to maintain pipelines, streamline workflows, and improve customer experience, while training and mentoring junior staff.
Adaptable and self-motivated, I excel at remote communication, conflict resolution, and multitasking under tight deadlines to drive satisfaction and long-term business growth.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
ConnectMKD
Jan 2022 - Jan 2024 (2 years)
Provided timely email, phone, and chat support to international clients, collaborated with cross-functional teams to streamline workflows, and maintained high customer satisfaction while meeting SLAs in a high-volume remote environment.
Online English Instructor
Cambly / Flalingo
Jan 2019 - Jan 2023 (4 years)
Conducted virtual English lessons for adults and children, managed scheduling and curriculum planning, and tracked student progress while demonstrating strong communication and organizational skills.
B2B Sales Representative
Transcom
Jan 2018 - Jan 2022 (4 years)
Built and managed international B2B client portfolios, consistently exceeded sales targets, generated qualified leads through research and outreach, and maintained accurate pipeline data and forecasts in CRM.
Education
Degrees, certifications, and relevant coursework
Kristina hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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