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Ermelinda Cecaj

@ermelindacecaj

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Operations and growth leader skilled in CRM, lead generation, and campaign management.

Albania

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What I'm looking for

I seek a role leading operations or growth where I can optimize processes, scale outreach teams, and drive measurable lead-generation results in a collaborative environment.

I am an operations and digital marketing professional with experience leading cross-functional teams, optimizing processes, and managing client accounts across B2B outreach and executive personal branding campaigns.

At Sturm International I progressed from Country Director to Head of Operations and now COO, driving operational strategy, structuring outreach workflows, and overseeing multi-platform campaigns using Salesforce and other CRMs.

I combine CRM expertise (Salesforce, HubSpot, Pipedrive), analytics (GA4, LinkedIn Insights, UTM tracking), and strong communication to deliver improved lead generation, campaign execution, and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

Sturm International

Nov 2023 - Present (2 years)

Led operational strategy and cross-department alignment, managing teams and workflows while overseeing client communication and executive personal branding campaigns across Salesforce and software development industries.

Operations Management Team Leadership Salesforce Campaign Management Client Communication Process Optimization

Head of Operations

Sturm International

Jun 2023 - Nov 2023 (5 months)

Improved internal processes and structured outreach workflows, coordinated lead generation teams, and managed multi-platform campaigns across LinkedIn, email, and social media.

Process Improvement Lead Generation Outreach LinkedIn Email Marketing Team Coordination Campaign Management Quality Assurance

Content Writer

ESK Digital Marketing

Mar 2019 - Sep 2023 (4 years 6 months)

Created SEO-optimized content across industries to improve clients' digital presence and audience engagement.

Content Strategy WordPress Canva Keyword Research GA4

Editor

O2news

Mar 2020 - Aug 2023 (3 years 5 months)

Managed and edited digital content, ensuring accuracy, quality, and timely publication for a leading news outlet.

Content Editing Digital Publishing Editorial Standards Quality Assurance Content Management SEO Writing

Country Director

Sturm International

Mar 2023 - Jun 2023 (3 months)

Strengthened partnerships and managed client accounts while supporting early expansion strategy and leading a five-person team in daily campaign coordination and client communication.

Partnership Management Team Leadership Outreach Client Communication Onboarding