Open to opportunities

Cerriya Quick

@cerriyaquick

Message

I am a dedicated customer service professional specializing in claims resolution and advocacy.

United States

Message

What I'm looking for

I seek a customer-focused role in a supportive team where I can resolve claims, improve processes, manage sensitive accounts, and grow my skills in high-volume call center or retail environments.

I am a dedicated customer service professional with over five years of experience in high-volume call center and retail environments. I focus on resolving customer concerns with empathy and efficiency.

I have a strong background in claims-related issue resolution, account troubleshooting, and customer advocacy. I improved the card replacement process to reduce wait times, handled approximately 80 calls per day, and ensured accurate case follow-up while maintaining confidentiality and compliance.

I take a results-driven, customer-first approach and excel at de-escalation, data accuracy, and process improvement. I am eager to contribute my problem-solving skills and attention to detail to a team that values service excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Crusecom

Jan 2023 - Jan 2024 (1 year)

Managed high-volume inbound and outbound customer inquiries via phone, chat, and email, handling approximately 80 calls per day and resolving claims-related issues with empathy and efficiency. Improved card replacement process to reduce wait times and ensured accurate case documentation for compliance.