Alia Flanagan
@aliaflanagan
Customer-focused service representative skilled in communication, administration, and claims support.
What I'm looking for
I am a dedicated customer service professional with experience across insurance claims, telecom support, retail cashiering, and childcare. I consistently deliver clear communication, strong phone etiquette, and reliable administrative support to resolve customer needs efficiently.
My background includes handling disability claims and billing inquiries, managing inbound and outbound support for internet and cable services, and assisting families with government assistance programs. I bring practical skills in data entry, 10-key, Microsoft Office, and basic medical terminology that support accurate recordkeeping and case management.
I am adaptable and eager to contribute in roles that value empathy, problem-solving, and dependable service delivery. I am authorized to work in the U.S., open to relocation, and ready to join a team where I can apply and grow my customer-focused and administrative strengths.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sedgwick
Apr 2024 - May 2025 (1 year 1 month)
Handled disability claims and billing inquiries, resolving customer issues and processing claim-related information to support timely outcomes.
Customer Service Representative
Ibex
Jun 2023 - Nov 2023 (5 months)
Managed inbound and outbound calls for internet, phone and cable services, addressing technical and account questions to maintain customer satisfaction.
Customer Service Representative
AppleOne
Mar 2022 - Mar 2023 (1 year)
Assisted clients with SNAP and other government assistance applications, providing guidance and administrative support to improve access to benefits.
Daycare Worker
Charmayne’s Daycare
Jun 2022 - Nov 2022 (5 months)
Served as an infant teacher, creating daily lesson plans, reading to children, and maintaining a safe, nurturing environment for developmental activities.
Cashier
Circle K
Feb 2022 - May 2022 (3 months)
Performed cashiering and cash handling, assisted customers with purchases, and maintained store cleanliness and stocking responsibilities.
Education
Degrees, certifications, and relevant coursework
Sam Houston High School
High School Diploma, General Education
2017 - 2021
High school diploma earned with coursework and activities preparing for entry-level customer service and administrative roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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