Open to opportunities

Alexsis Holley

@alexsisholley

Message

Customer-focused claims support and administrative professional skilled in data entry and issue resolution.

United States

Message

What I'm looking for

I’m looking for a Claims Assistant role where I can use my customer service, claims support, and accurate documentation/data entry skills to resolve issues empathetically. I want a fast-paced team environment with clear processes and room to grow.

I’m a detail-oriented, customer-focused professional who handles inquiries with empathy, professionalism, and a solution-first mindset. I bring strong communication and organization to fast-paced environments, keeping records accurate while resolving customer concerns efficiently.

In my Customer Service Representative role at Carnival Cruise, I assisted customers with account questions and issue resolution through phone, email, and online communication. I managed high call volumes while maintaining attention to detail, updating information within company systems, and supporting customers through challenging situations.

I also bring solid administrative experience from roles like Administrative Assistant / Office Support at TurboTax, where I managed paperwork, filing, and data entry with high accuracy. I’m now eager to contribute my customer service, claims support, documentation management, and scheduling coordination skills as a Claims Assistant with Sedgwick.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Carnival Cruise

May 2021 - Apr 2025 (3 years 11 months)

Assisted customers with account questions and service support via phone, email, and online channels while maintaining professionalism under high call volumes. Resolved concerns, kept accurate customer records in company systems, and performed administrative tasks including documentation, scheduling, and data entry.

Customer Support Data Entry Documentation Management Scheduling coordination Record keeping Microsoft Office Time Management Conflict Resolution

General Manager & Retail Associate

ABC Toys

Jan 2016 - Jan 2021 (5 years)

Managed daily store operations and delivered customer-focused service by resolving concerns professionally and accurately processing transactions. Trained and supervised team members while maintaining organized records and providing product information and problem resolution.

Retail Operations Customer Service Sales Support Transaction Processing Problem Solving Team Leadership Conflict Resolution Attention To Detail Scheduling coordination

Administrative Assistant

TurboTax

Jan 2019 - Dec 2020 (1 year 11 months)

Managed paperwork, filing, and data entry with high accuracy while supporting daily office operations in a fast-paced environment. Assisted with scheduling appointments, coordinated office communication, and maintained confidential records.