Misty Phelps

I am a detail-oriented professional with over 15 years of experience in customer service and call center operations. My career has been defined by my ability to resolve complex issues with empathy and professionalism, ensuring that every customer interaction is handled with care. I have a proven track record of managing high-volume calls and consistently exceeding performance metrics, which speaks to my dedication and commitment to excellence.

Throughout my career, I have honed my skills in inbound and outbound call handling, data entry, and navigating multiple software systems, including AS/400 and Microsoft Office Suite. My experience as an Insurance Claims Representative at Teleperformance USA allowed me to manage customer inquiries effectively while maintaining compliance with industry standards. I take pride in my ability to deliver accurate and efficient service, ensuring that customer concerns are resolved promptly and satisfactorily.