Chelsea brown
@chelseabrown
Customer Service Associate specializing in compliance, claims processing, and data-driven support.
United StatesWhat I'm looking for
I’m a goal-driven Customer Service Associate with 7+ years of experience supporting customers while ensuring compliance with company policies and procedures. I’ve handled customer inquiries, implemented sales strategies, and stayed detail-focused when reviewing and moderating content that needed to meet strict guidelines.
From processing insurance claims to running front-desk and register operations, I combine accurate data entry with clear communication and reliable multitasking. I’m especially effective at investigating issues to confirm accuracy, using POS and multiple applications to complete transactions and workflows, and maintaining strong shift-level standards for a smooth customer experience.
Experience
Work history, roles, and key accomplishments
Content Moderator
Alorica-Tulsa
Aug 2024 - Apr 2025 (8 months)
Moderated social media videos and audio clips using company guidelines, reviewing content for policy violations to ensure compliance and quality.
Retail Sales Associate
Various Companies
Oct 2022 - Jun 2024 (1 year 8 months)
Provided customer service by greeting customers, answering questions, and assisting with concerns to improve the in-store experience. Processed transactions with POS systems and supported inventory management using invoices and store restocking.
Claims Technician
Blue Cross Blue Shield of IL, MT, NM, OK & TX
May 2018 - Sep 2022 (4 years 4 months)
Processed insurance claims by reviewing policy details, determining coverage and its impact on future coverage, and investigating claims to confirm accuracy. Used multiple applications and procedures to complete claim processing work.
Front Desk Cashier
Toys 'R' Us
Oct 2017 - May 2018 (7 months)
Provided front-desk customer service, handled returns and online order pickups, and used POS systems to process transactions. Managed multiple tasks while supporting guest needs with reliable service.
Education
Degrees, certifications, and relevant coursework
General Education Diploma (GED)
High school diploma (GED), General Education Development (GED)
Earned a high school diploma via the General Education Diploma (GED) program in Tulsa, Oklahoma.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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