Erika Aponte

Right hand to the owner across two businesses, managing priorities, calendars, and daily triage. Captures call outcomes into deliverables with owners and deadlines, drives them to closure, and runs marketing operations including CRM records, email follow-up, and content scheduling.

Coordinates podcast and campaign rollouts end to end against a documented system, checking every stage and deadline before release. Runs weekly reviews with the founder on outstanding steps and owners, maintaining a steady release schedule across a 14-hour time difference.

Planned and ran group activities and excursions across Los Angeles, including venue selection, catering, transportation, and on-the-day logistics. Sourced and coordinated vendors and local providers, comparing cost, availability, and quality before booking.

Planned and booked domestic and international travel, including flights, hotels, transfers, and detailed multi-city itineraries across the United States. Coordinated with hotels, transport providers, and vendors on bookings and last-minute changes, improving client feedback ratings by 15% and holding a 95% satisfaction score.

Coordinated daily operations for a retailer, including client appointments, supplier orders, event schedules, and the content calendar. Produced and scheduled social content weekly, and built website copy and SEO content that raised organic traffic by 10%.

Bachelor's degree in Business from Universidad EAN in Bogotá, Colombia.

Google Data Analytics Professional Certificate.

Business Analytics with Excel certificate from Johns Hopkins University.