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tints User

@tintsuser

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Remote operations & customer success professional focused on fast, reliable execution.

Colombia

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What I'm looking for

I’m looking for a remote operations and customer success role where I can manage calendars, CRM follow-ups, and multi-channel customer support for U.S. teams—using Meta Ads and automation to drive leads and keep processes running smoothly.

I bring 5+ years of hands-on experience running operations, managing client communications, and driving lead generation for a service-based business. I’m detail-oriented and deadline-driven, with the maturity to own end-to-end processes for U.S.-based founders, small businesses, and growing teams.

At Tints.co, I handle 30+ inbound leads per week across WhatsApp Business, email, and Meta-driven channels—qualifying inquiries, sending custom quotations, and closing contracts in under 24 hours. I manage a multi-stage scheduling system for site visits, installations, and pickups, keeping overlapping timelines conflict-free while coordinating crews, clients, and vendors.

I also build and optimize Meta Ads (Facebook/Instagram) campaigns with measurable ROI, maintain structured CRM and follow-up pipelines to ensure no lead goes cold, and keep reporting clean by tracking quotations, invoices, payments, and operating costs. I document processes (SOPs) and collaborate smoothly with remote teams, supported by strong bilingual communication in English/Spanish and time-zone flexibility for U.S. EST/CST/PST schedules.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Manager

Current

Tints.co

Jan 2020 - Present (6 years 5 months)

Ran end-to-end operations for an event logistics and tent rental business, handling 30+ inbound leads per week and sending custom quotations to close contracts in under 24 hours. Built and optimized Meta Ads campaigns and managed multi-stage scheduling, CRM follow-ups, and vendor logistics to protect margins and reduce lead drop-off.

Lead Follow Up Appointment Scheduling Meta Ads Quotation Management

Community Outreach Facilitator

Defensoría del Pueblo — Jóvenes por tus Derechos

Jan 2023 - Present (3 years 5 months)

Delivered human-rights presentations and workshops to youth and adult community groups, adapting communication to different audiences to strengthen public speaking and listening. Coordinated outreach scheduling and event logistics with internal program staff.

Audience Engagement Public Speaking Active Listening Outreach Scheduling Event Logistics Communication Adaptability Remote Client Readiness

Logistics Coordinator

Corporación Vida de Colores

Jan 2022 - Present (4 years 5 months)

Coordinated event logistics for community programs, managing vendor schedules and on-site setup while translating leadership goals into actionable run-of-show plans. Served as the operational point-of-contact during events, resolving last-minute changes calmly without escalation.

Event Logistics On site Operations Run Of Show Planning Scheduling Management Process Coordination

Education

Degrees, certifications, and relevant coursework

Universidad de La Salle

Bachelor of Science (Public Accounting), Public Accounting

Studying Public Accounting (B.S.) at Universidad de La Salle with coursework in financial reporting, accounts payable/receivable, taxation, and business administration.