Ricardo Gaitan

I’m an operations and executive support professional with 5+ years backing U.S.-based founders and remote teams across the full stack of EA and ops work—“inbox and calendar ownership, CRM hygiene, cross-functional coordination, client outreach, reporting, and process documentation.” I bring a high-ownership mindset where you don’t need hand-holding.

I combine that operational depth with systematic use of AI tools to replace what would otherwise require a 2–3 person team. I use Claude, ChatGPT, Notion AI, and Make.com (plus Zapier) to draft polished outreach, SOPs, briefs, and proposals—then wrap the output in repeatable, documented workflows.

Most recently, I’ve served as the sole EA to the CEO of a premium stone and cabinet studio, owning executive inbox, calendar, and company-wide operations end-to-end. I coordinated workflows and deadlines across internal teams, clients, and external vendors, ran a contractor outreach strategy targeting a 15-mile radius around Seattle, maintained CRM accuracy, and produced structured reports and follow-up cadences to drive closure.

Earlier, I supported executives in a fully remote, multi-time-zone environment, built project trackers and documentation to eliminate dropped handoffs, and improved tracking systems so leadership wasn’t dependent on follow-up. Before that, I worked as an Independent Consultant/Freelance EA and also handled high-volume collections work at Capital One—strengthening my precision, compliance, and structured problem-solving.