At SoftPro, I provide technical phone support, consultations, installations, and upgrades across SoftPro applications while documenting issues and resolution steps in support tracking software. I communicate implementation and configuration issues with Business Services and R&D teams and continue building my knowledge of emerging computing technologies.
Previously at STERIS, I managed local infrastructure, tier 3 support, backups, Windows 10 upgrades, Office 365 mailbox migration testing, security camera projects, and disaster recovery exercises. I also led ticketing, PC refreshes, OS upgrades, SCCM security updates, account provisioning, and repeatable IT standard work.
