Open to opportunities

Orlando Gomez

@orlandogomez

Message

I deliver white-glove systems support across complex managed service environments.

United States

Message

What I'm looking for

I'm looking to continue delivering client-first systems administration and technical leadership in a high-demand managed services or SaaS environment, supporting complex infrastructure, mentoring teams, improving processes, and providing exceptional service.

I've supported SaaS and managed services clients for over 20 years, delivering white-glove technical support across more than 100 client environments. At Techvera, I serve as a Tier 2 Technical Lead, handling advanced escalations, hybrid infrastructure support, Office 365 administration, and VIP service.

I’ve led workstation deployments, network upgrades, cloud integrations, Exchange migrations, and client onboarding while maintaining SLA-focused ticket operations. I also mentor 20+ technicians and create SOPs and knowledge base documentation that streamline support teams.

Across Sinu IT/Electric.AI, Integrated Computer Services, Baroan Technologies, and Miles Technologies, I’ve supported Windows, macOS, networks, backup and disaster recovery systems, firewalls, and remote access tools. I bring a client-first mindset shaped by high-volume MSP environments, including a 96% average CSAT score and 99% SLA response performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Systems Administrator

Current

Techvera

Feb 2020 - Present (6 years 6 months)

Acted as Tier 2 Technical Lead, mentoring a 30-member support team and driving resolution of advanced escalations. Delivered onsite and remote support for hybrid environments across 100+ client systems.