Thomas Bell
@thomasbell
I deliver Tier 2 MSP support across Windows, networks, and client infrastructure.
United StatesWhat I'm looking for
At Dataprise, I administer Tier 2 technical support across multiple client infrastructures in a dynamic MSP environment.
I troubleshoot escalated hardware, software, operating system, networking, VPN, printer, and business-application issues. I manage Active Directory users, permissions, password resets, patching, security updates, network devices, Wi-Fi, firewall concerns, and file access in Windows and SharePoint.
I focus on accurate ticket documentation, practical troubleshooting insights, and high-quality remote support that meets response and resolution standards.
Before IT, I managed daily store operations at GameStop, leading scheduling, inventory, customer service, merchandising, and sales performance. That experience strengthened my communication, multitasking, leadership, and customer-focused problem solving.
Experience
Work history, roles, and key accomplishments
Administer tier 2 technical support in dynamic MSP environments, supervising multiple client infrastructures. Tackle escalated issues involving hardware, software, operating systems, networking, VPN connectivity, printers, and business applications.
Education
Degrees, certifications, and relevant coursework
Sullivan County Community College
Associate of Applied Science, Information Technology
Earned an Associate of Applied Science in Information Technology from Sullivan County Community College in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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