Eric Loftus
@ericloftus
Experienced technical support representative with a background in troubleshooting.
United StatesWhat I'm looking for
I'm Eric Loftus, a dedicated Sr. Technical Support Representative with extensive experience in providing Level 1 troubleshooting for CVS Pharmacy stores. My role involves maintaining professionalism and system standards while documenting issues for escalation to second-level vendors. I am well-versed in Active Directory and various applications, including RxConnect and Service Now, ensuring that I deliver high-quality support to retail employees.
With a Bachelor of Science Degree in Video Game Design Technology from the New England Institute for Technology, I have developed strong problem-solving skills and a keen attention to detail. My experience also includes working in fast-paced environments, such as Whole Foods, where I provided exceptional customer service and collaborated effectively with team members. I thrive in deadline-driven settings and am committed to assisting others with any technical challenges they face.
Experience
Work history, roles, and key accomplishments
Sr. Technical Support Representative
CVS Corporate
Jan 2017 - Present (8 years 8 months)
Provided Level 1 troubleshooting for all CVS Pharmacy stores, maintaining professionalism and system standards. Detailed documentation of issues for further escalation to second-level vendors was a key responsibility.
Kitchen Staff/Prepared Foods
Whole Foods
Dec 2014 - Dec 2016 (2 years)
Prepared and served food to the Whole Foods community, ensuring high standards of customer service. Collaborated effectively within fast-paced team environments.
Salesperson
Blue Buffalo
Dec 2012 - Mar 2014 (1 year 3 months)
Educated customers on their animals' health and nutritional needs, providing excellent customer service. Represented the company professionally with high ethics and performance.
Systems Administrator/Desktop Support
AS220
Dec 2011 - May 2012 (5 months)
Provided troubleshooting and maintenance for computers and printers, ensuring smooth operation. Utilized Microsoft Office for documentation and was familiar with Linux and Windows operating systems.
Education
Degrees, certifications, and relevant coursework
New England Institute for Technology
Bachelor of Science, Video Game Design Technology
2012 - 2015
Completed a Bachelor of Science Degree in Video Game Design Technology. Gained expertise in various aspects of video game development and design.
Availability
Location
United StatesAuthorized to work in
Job categories
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