I am an experienced IT support professional with a strong background in customer service, quality assurance, and ticketing systems. I am skilled at collaborating with IT teams to identify solutions for technical issues and have a proven track record of providing excellent support to clients.
Throughout my career, I have gained expertise in remote connection and virtual machine management, implementing and managing directory services such as Active Directory and Office 365, programming LLMs, and cloud management. I am also proficient in systems administration, networking, and server management.
In my previous role as a Customer Services Representative and Pharmacy Tech at Giant, I was responsible for logging new customer information into the database, handling incoming calls and inquiries, and performing data entry for incoming prescriptions. I also troubleshooted computer terminal issues and assigned permissions to cashiers. Additionally, I have experience in data annotation and training large language models, where I detected vulnerabilities in model responses and scanned for harmful or inaccurate answers. I am proficient in troubleshooting with several programming languages.
As a Junior System Administrator at MCI/EDS, I converted system data from DVR to the office database, installed and serviced Windows computers, provided PC and mobile support to resolve client issues, and troubleshooted high-speed printers used for billing and mailing invoices.
