Alexis Basilio

As an IT Technical Support Specialist, I have honed my skills in providing exceptional technical support across various operating systems, including Windows, macOS, and Linux. My experience at Micrologic Associates has equipped me with the ability to troubleshoot proprietary software for the car wash and quick-lube industries, ensuring that customers receive timely and effective solutions to their technical issues.

Previously, I worked as a HelpDesk Support Technician at Wakefern Food Corp, where I managed up to 50 support tickets daily. My role involved diagnosing and resolving hardware, software, and network connectivity issues, as well as collaborating with external vendors to minimize downtime. I take pride in documenting support procedures and maintaining an internal knowledge base to streamline future support efforts.

My commitment to continuous learning is evident through my certifications, including CompTIA A+, Network+, and Security+. I am currently studying for the CCNA certification, further enhancing my networking skills. I am passionate about optimizing systems and improving user experiences through effective technical support.