LaChelle Gilmore

I’m a Technical Support Specialist with extensive experience in troubleshooting and customer service. I’ve built a track record of resolving technical issues, improving customer satisfaction, and supporting users through complex problems.

Since 03/2013, I’ve worked as a Tech Repair Agent/CUSTOMER EXPERIENCE PROFESSIONAL with Comcast, interfacing with customers to provide tailored solutions. I diagnosed and resolved technical and network-related issues, strengthened connectivity outcomes, and developed hands-on expertise troubleshooting hardware, software, and network performance.

I’m also a people leader. I was promoted to team leader within 7 months, mentoring and training team members to improve team readiness and service quality; earlier, I led a team of 20 employees as a Customer Experience Manager at Walmart Supercenter.

I hold an Associate of Science in Cybersecurity (02/2025) and I’m ready to apply my help desk, systems, and security-focused mindset. I’m seeking roles such as Help Desk Technician, System Administrator, or Security Analyst to bring my problem-solving approach and commitment to customer data protection.