Open to opportunities

Alexander Cory

@alexandercory

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Customer-focused IT trainee building troubleshooting, networking, and Windows support skills.

United States

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What I'm looking for

I’m looking for an entry-level IT role where I can use my troubleshooting foundation, customer service strengths, and teamwork to support users. I want hands-on learning with Windows, networking basics, and ticket-based troubleshooting.

I’m a motivated and compassionate professional transitioning into IT, with a strong background in customer service and pharmacy operations. I’m currently completing hands-on IT training with Per Scholas, building foundational knowledge in troubleshooting, operating systems, and networking.

I’m known for teamwork, patience, and attention to detail, and I bring that same reliability to technical work. In my training, I’m strengthening my ability to support users, handle issues methodically, and communicate clearly when problems arise.

In high-volume roles like Walgreens, I provided frontline technical and customer support while operating and troubleshooting digital systems such as point-of-sale (POS), prescription entry software, and photo kiosk technology. I also assisted customers with resolving technical and account-related issues to ensure a smooth user experience.

I’m hoping to apply my customer-first mindset and technical education to an entry level IT role. With coursework and certifications in progress—including CompTIA A+ and Google IT training—I’m ready to grow quickly, collaborate with a team, and deliver dependable support.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Tech & Customer Support

Current

Walgreens

Oct 2023 - Present (2 years 8 months)

Provided ongoing frontline technical and customer support by troubleshooting POS, prescription entry software, and related in-store systems. Maintained data integrity through accurate prescription/patient entry and supported customers with technical and account-related issues.

Customer Support POS Troubleshooting Prescription Software Support Photo Kiosk Technology Data Integrity Team Collaboration

Pizza Coordinator

Food City

Jun 2023 - Oct 2023 (4 months)

Prepared customer orders efficiently while following health, safety, and operational procedures. Used in-store systems to maintain accurate order tracking and ensure timely, organized service.

order fulfillment Health and Safety Compliance Customer Service Operational Procedure Adherence Time Management Accuracy Focused Work Team Coordination

Customer Service Associate

RaceTrac

Oct 2022 - Jun 2023 (8 months)

Operated and maintained POS systems to ensure accurate transactions and resolve minor technical issues. Supported daily store operations including inventory tracking and restocking while assisting customers with payment and in-store technology challenges.

POS Operation Customer Service Operations Support In Store Technology Troubleshooting

Pharmacy Tech & Customer Support

Walgreens

Aug 2019 - Oct 2022 (3 years 2 months)

Provided frontline technical and customer support in a high-volume pharmacy environment by troubleshooting POS, prescription entry software, and photo kiosk technology. Ensured accurate prescription/patient data entry and resolved technical and account-related issues to support smooth store operations.

Customer Support POS Troubleshooting Photo Kiosk Support Account Related Issues

Education

Degrees, certifications, and relevant coursework

Per Scholas

IT Support Training (CompTIA A+), IT Support

Activities and societies: 13-week, 480+ hour program covering troubleshooting, operating systems, networking, and related IT support skills leading toward CompTIA A+ and Google IT Support.

Currently completing an intensive IT Support training program with hands-on instruction and professional development, with an expected completion in October 2025.