Open to opportunities

Kenneth Hall

@kennethhall

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Level 1 Technical Support Specialist with a passion for cybersecurity.

United States

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What I'm looking for

I am looking for a role that fosters growth in cybersecurity and IT infrastructure, with a focus on collaborative team environments.

I am a Level 1 Technical Support Specialist with over 3 years of hands-on experience in troubleshooting end-user issues and managing ticketing systems. My expertise lies in diagnosing hardware and software problems, resolving network connectivity issues, and maintaining strong documentation standards. I pride myself on my clear communication skills and proactive approach to IT support, which have been instrumental in delivering responsive service to clients.

Currently pursuing a bachelor’s degree in Cybersecurity, I am eager to grow in the fields of cybersecurity and IT infrastructure. My previous roles have equipped me with a diverse skill set, including remote desktop support, customer service, and technical communication. I have a strong desire to leverage my technical knowledge and experience to contribute to a dynamic team focused on innovative IT solutions.

Experience

Work history, roles, and key accomplishments

Produce Clerk

Publix Super Markets

Nov 2024 - Present (7 months)

Ensured the produce department was well-stocked, clean, and organized to attract and serve customers. Inspected and rotated produce to maintain freshness and quality standards.

Customer Service Inventory Management Quality Control Team Collaboration

Securities Quality of Business Specialist

Primerica

Jul 2023 - Present (1 year 11 months)

Reviewed and corrected new business applications, including outside funds, 529 plans, and platform accounts. Communicated with field representatives to clarify documentation and ensure data integrity.

Data Integrity Regulatory Compliance Documentation Financial Services

Hardware Sales Advisor

The Home Depot

Nov 2022 - Present (2 years 7 months)

Provided technical product guidance to customers for tools and building materials. Used translation and troubleshooting apps to support diverse clients and problem-solve onsite.

Technical Sales Customer Service Product Knowledge Troubleshooting

Underwriting Assistant

State Farm Insurance

Sep 2019 - Present (5 years 9 months)

Supported risk evaluation and eligibility review processes for personal insurance policies. Entered and updated sensitive customer and policy data with high attention to detail.

Risk Assessment Data Entry Policy Management Team Collaboration

Technical Support Specialist

Computer Generated Solutions

Dec 2017 - Present (7 years 6 months)

Delivered Level 1 technical support via phone, email, and live chat, handling up to 50 tickets per day. Diagnosed hardware and software issues for laptops, desktops, and mobile devices.

Technical Support Ticketing Systems Documentation

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Information Technology and Networking: Cyber Security

Currently pursuing a Bachelor of Science in Information Technology and Networking with a specialization in Cyber Security. This program focuses on advanced concepts in cybersecurity, network defense, and IT infrastructure.

DeVry University

Associate of Applied Science, Information Technology and Networking: Network Systems Administration

Currently pursuing an Associate of Applied Science in Information Technology and Networking with a focus on Network Systems Administration. This program provides practical skills in managing and maintaining network systems and infrastructure.

DeVry University

Undergraduate Certificate, Networking Essentials

Grade: 3.32

Completed an Undergraduate Certificate in Networking Essentials. Acquired foundational knowledge and practical skills in essential networking concepts and protocols.