Julius Chita

I am a seasoned Technical Support Specialist with over 8 years of experience in managing, installing, maintaining, monitoring, and troubleshooting computer hardware and software. My expertise lies in providing exceptional customer support through various channels, including email, phone, and in-person interactions. I have a proven track record of delivering tier 1 and 2 help desk support, ensuring quick issue resolutions and high customer satisfaction.

In my current role as a Bilingual Tech Support Specialist at Tank Tech Solutions, I provide hands-on support for both Windows and Mac systems, assisting customers in English and French. I have developed strong skills in configuring video conferencing platforms and troubleshooting software and hardware issues. My experience at Amazon as a Technical Support Analyst further honed my abilities to monitor and address technical issues impacting e-commerce platforms, ensuring seamless operations and customer satisfaction.

Throughout my career, I have demonstrated a proactive mindset and a willingness to learn, continuously seeking opportunities for professional development. I thrive in collaborative environments and have successfully worked with cross-functional teams to implement solutions that enhance customer experience and operational efficiency.