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Ben Guadana

@benguadana

I support US-based executives and property operations through precise scheduling, reporting, travel, and administrative coordination.

Philippines

Message

What I'm looking for

I'm seeking a remote executive or administrative support role where I can coordinate schedules, meetings, travel, reporting, and operational follow-up for US-based leaders and teams.

At Relay HumanCloud supporting Boxer Property, I provide executive and operational support for US-based commercial property management. I coordinate calendars, meetings, reports, travel, tenant communications, vendor activity, and property documentation for senior leaders.

I use Yardi to maintain tenant accounts, property records, reports, and operational information, while supporting rent ledgers, payment tracking, billing inquiries, reconciliation, and maintenance coordination.

Across remote virtual assistance and customer operations roles, I've generated 50–100 weekly leads with 100% CRM accuracy, managed high-volume customer interactions, and maintained 95%+ QA performance through organized documentation and timely follow-up.

Experience

Work history, roles, and key accomplishments

Current

Assistant Property Manager / Executive Administrative Support

Current

RelayHumanCloud (Boxer Property)

Jan 2020 - Present (6 years 8 months)

Provided administrative and operational support for US-based property management operations, including executive-level responsibilities, meeting coordination, and documentation. Managed tenant communications, property records, and vendor coordination using Yardi.

Yardi Salesforce Microsoft Office Outlook Calendar Calendly Slack 8x8 Tawk.Io Property Management Executive Support Meeting Coordination Travel Arrangements Documentation Vendor coordination

Virtual Assistant

DCBVA

Jan 2024 - Dec 2025 (1 year 11 months)

Provided remote administrative and virtual assistance, generating 50-100 weekly leads while maintaining 100% CRM accuracy. Managed customer communication workflows and performed data entry and follow-up tasks.

CRM Data Entry Virtual Assistant Administrative Support Communication Skills Follow up

Customer Service Representative & Real-Time Analyst

Ibex

Jan 2019 - Dec 2020 (1 year 11 months)

Handled 80-100+ daily customer interactions across logistics and service accounts, monitored real-time call queues, and prepared operational updates. Maintained 95%+ QA performance through accurate documentation and issue resolution.

Customer Service Real time Monitoring Queue Management QA Documentation Communication Skills

Customer Service & Technical Support

Ubiquity | Valor Global | iQor

Jan 2017 - Dec 2019 (2 years 11 months)

Provided professional voice, email, and chat support for customer service and technical concerns, handling billing disputes, fraud cases, and troubleshooting. Maintained SLA and KPI requirements in high-volume environments.

Customer Service Technical Support Troubleshooting Billing Fraud Management Communication Skills Problem Solving