Erica User

I am a dedicated customer service representative with two years of experience at Teleperformance in Lisbon, Portugal. My role involved assisting customers through various channels, including chat, email, and phone, where I honed my communication skills and developed a strong ability to resolve issues efficiently.

Prior to my experience in customer service, I completed a dressmaking course at IEFP - Instituto do Emprego e Formação Profissional. This background has equipped me with a unique blend of creativity and attention to detail, which I apply in all my professional endeavors. I am passionate about continuous learning and adapting to new digital tools, ensuring I stay at the forefront of customer service excellence.