Open to opportunities

Bruno Duarte Lopes

@brunoduartelopes

Message

Enthusiastic communicator with a passion for customer service.

Portugal

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and passion for customer service in a dynamic environment.

I am a dedicated professional with a degree in Languages and Business Communication, currently thriving in a customer service role at Randstad Portugal - Vodafone. My experience spans various responsibilities, including scouting, styling training, and administrative tasks, all while maintaining a strong focus on customer satisfaction.

Throughout my career, I have developed excellent communication skills and a keen ability to connect with people. My roles have allowed me to hone my organizational skills and work effectively in team settings, ensuring that I meet and exceed goals. I am passionate about continuous learning and evolving in my professional journey.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Randstad Portugal - Vodafone

Apr 2022 - Present (3 years 3 months)

Managed scouting and casting processes, ensuring efficient talent acquisition. Provided comprehensive customer support, including technical assistance for optical fiber services.

Scouting Casting Administrative Work Event Planning Customer Support Technical Support Call Center Database Management

Receptionist

Grupel S.A

Apr 2018 - Present (7 years 3 months)

Handled customer service responsibilities and administrative management. Assisted with marketing, logistics, and public relations departments.

Customer Service Administrative Management Call Center Logistics Public Relations

Scouting and Styling Trainer

Nextime Arts Academy

Trained scouts and stylists for various projects. Contributed to the overall development of talent within the academy.

Scouting Training Talent Development Communication

Receptionist

Holmes Place Aveiro

Jan 2012 - Present (13 years 6 months)

Managed customer service, administrative tasks, and database control. Handled membership cancellations, follow-up contacts, and debt collection.

Customer Service Administrative Management Sales Communication

Education

Degrees, certifications, and relevant coursework

Universidade Aveiro

Degree in Languages and Business Communication, Languages and Business Communication

Studied languages and business communication at Universidade Aveiro. Developed skills in communication, administrative management, and customer service.

EPCI - Escola Profissional Comunicação e Imagem

Professional Course in Marketing, Advertisement and Public Relations, Marketing, Advertisement and Public Relations

Completed a professional course in Marketing, Advertisement, and Public Relations at EPCI. Gained knowledge in marketing strategies, logistics, and public relations.