At Allurion, I supported clinics and patients with onboarding, app training, and technical troubleshooting. I also delivered product training for internal sales teams, clients, and prospects, and managed Service Level Agreements.
I created a patient user guide that reduced ticket volume by 50%. By building a structured knowledge base and clear, visual step-by-step app guides, I helped raise customer satisfaction from 80% to 95%.
Previously, as Head of Customer Support at Viafy, I helped scale support operations from 800 to more than 2,000 GPS-enabled units. I created user guides and process documentation, supported clients with platform use, and managed HubSpot and support team expansion.
