At fiskaly, I support customers through API testing, technical kick-offs, and certification calls for SIGN FR. I also create user guides, FAQs, webinars, and API documentation, translating technical topics into clear customer-facing content.
At Salsify, I investigated API and data issues, managed technical escalations, and supported data synchronization for major suppliers and retailers. I worked with customers through Salesforce and Aircall and collaborated on product experience improvements.
At Akt.io, I handled customer support and compliance operations, and worked on quality assurance processes and team coaching. Earlier at Crédit Agricole-Britline, I supported British customers with banking queries, onboarding, and compliance procedures.
