Kelechi Vincent

Supported recurring major events for sports organisers and enterprise clients in telecoms, finance, and culture, acting as day-to-day contact for multiple entities and handling 30+ client interactions per day. Wrote bilingual user guides and collaborated with Product, Sales, and Engineering to resolve platform issues.

Wrote internal process documentation and onboarding guides to support knowledge transfer and continuity. Supported internal coordination and pipeline reporting to track partnership progress.

Supported international clients across multi-step care journeys, maintaining a 97% client satisfaction rate. Tracked client interactions and follow-ups in Salesforce and contributed to customer support processes.

Designed and delivered interactive English workshops for mixed-level groups across several schools, resulting in a 40% increase in self-reported speaking confidence.

Resolved bilingual English/French support requests in a high-volume environment, achieving 98% CSAT and consistently meeting KPI targets. Recognised as Top Performer for service quality and resolution speed.

IBM SkillsBuild Data Analytics Certificate, in progress with expected completion in 2027.

Activities and societies: Assistant Class Representative (elected), turned classmates' feedback into proposals for faculty meetings.

Master's in Applied Foreign Languages (LEA), International Business & Management, expected completion in August 2026.

Master's in Translation & Interpretation (English–French) from Nnamdi Azikiwe University, completed in September 2021.

Project Management Certificate from Liceria & Co., completed in October 2019.

Activities and societies: General Secretary, Faculty of Humanities (elected), coordinated faculty-wide student initiatives over a two-year term.

Bachelor's in Foreign Languages with French Specialisation from Imo State University, completed in September 2012.

Anthropic AI Fluency Framework & Foundations and Claude 101, completed in September 2026.