Open to opportunities

Erica Alex

@ericaalex

Message

I drive client conversions through high-volume calling, appointment setting, and solution-based sales.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, sales, appointment-setting, or virtual support role where I can help businesses meet targets through empathetic client communication, lead qualification, schedule coordination, and efficient CRM-based workflow management.

I've supported Insurance Supermarket International's Call Expert department by managing 350–450 outbound calls daily, prequalifying prospects, and scheduling 10–15 appointments per day for licensed advisors. I consistently met or exceeded call and appointment quotas while helping advisors deliver affordable insurance solutions.

Previously at Consumer Opportunity, I guided clients through rental, rent-to-own, and foreclosure options, handling 100–150 calls daily and closing 25–30 new client accounts monthly. I also bring virtual assistance and administrative support skills, using CRM tools, Google Workspace, and Microsoft Office to manage inquiries, schedules, and client communication with empathy and clarity.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Insurance Supermarket

Sep 2025 - May 2026 (8 months)

Managed 350-450 outbound calls daily using Chase Diater, prequalified prospects, and scheduled 10-15 appointments per day for licensed advisors. Consistently met or exceeded call and appointment quotas, delivered high-quality leads, and supported advisors in customizing affordable insurance solutions for clients.

Outbound Calling Lead Qualification Appointment Setting Active Listening Time Management Issue Resolution

Sales Representative

Consumer Opportunity

Jul 2023 - Jul 2025 (2 years)

Assisted clients in identifying suitable rentals, rent-to-own, and foreclosure home options, providing personalized guidance to meet housing needs. Handled an average of 100-150 inbound and outbound calls daily, delivering tailored solutions and converting inquiries into paying clients.

Sales Customer Service Objection Handling Active Listening Time Management