Looking for a job

Nneka Ekelem

@nnekaekelem

I handle high-volume customer support and outbound sales calls, driving conversions, appointments, and customer satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service or customer support role where I can handle customer interactions, meet performance targets, use CRM tools, and contribute across time zones.

I've supported customers at DCS Communication Center, resolving product inquiries, purchases, returns, and exchanges across phone, chat, and email while maintaining customer satisfaction above 95%.

At Insurance Supermarket, I made 150–250 outbound calls daily, qualified insurance leads, scheduled advisor appointments, and exceeded targets for call volume, lead generation, and conversion. I use Genesys, Convoso, and HubSpot to document interactions, manage customer accounts, handle objections, and collaborate with sales and underwriting teams in fully remote environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

DCS Communication Center

Jul 2024 - Jan 2026 (1 year 6 months)

Handled 80-100 customer contacts weekly across phone, chat, and email, resolving inquiries and complaints with a satisfaction rate above 95%. Managed accounts and documented interactions using CRM systems.

Customer Service Customer Support CRM Genesys Convoso HubSpot Objection Handling Conflict Resolution Data Entry Microsoft Office Google Workspace

Customer Support Agent

Insurance Supermarket

Feb 2023 - Mar 2024 (1 year 1 month)

Conducted 150-250 outbound calls daily to qualify leads and schedule appointments for insurance advisors. Exceeded KPIs for call volume, lead generation, and conversion through effective objection handling.