Open to opportunities

Seraphim Tornui

@seraphimtornui

IT Support Specialist providing fast, user-focused help desk support, systems troubleshooting, and Microsoft 365/Google Workspace administration.

Ghana

Message

What I'm looking for

I’m looking for an IT support role where I can deliver reliable end-user help, troubleshoot devices and networks, and manage Microsoft 365/Google Workspace accounts—while continuing to grow in cybersecurity and infrastructure improvements.

I’m an IT Support Specialist providing first-line, end-user support in fast-paced environments, resolving hardware, software, login, printer, and connectivity issues. I troubleshoot and maintain desktops, laptops, and networking devices to keep day-to-day operations running smoothly.

I administer Microsoft 365 and Google Workspace accounts, handling user support, password resets, permissions, and account troubleshooting. I also support Wi‑Fi and network connectivity troubleshooting, and maintain technical documentation while assisting with ticket handling and incident resolution.

Beyond support, I collaborate on system upgrades, software deployments, and infrastructure improvements, and I perform preventive maintenance and cybersecurity awareness initiatives. My background also includes remote technical troubleshooting and database-related tasks through a virtual student internship, plus administrative coordination experience during National Service.

Experience

Work history, roles, and key accomplishments

Current

IT Technician / IT Support

Current

The Roman Ridge School

Sep 2022 - Present (3 years 10 months)

Provided first-line IT support for staff, students, and parents, resolving hardware, software, login, printer, and connectivity issues. Administered Microsoft 365 and Google Workspace accounts and supported network connectivity troubleshooting, documentation, and ticket-based issue resolution.

IT Support Help Desk Support Microsoft 365 Administration Google Workspace Administration Printer Support Network Support Technical Documentation Ticketing Incident resolution Preventive Maintenance

Administrative Assistant (National Service)

The Roman Ridge School

Nov 2021 - Aug 2022 (9 months)

Supported administrative operations by managing documentation and assisting with internal communication and office coordination. Helped maintain organized records to support efficient day-to-day coordination.

Administrative Support Documentation Management Internal Communications Record keeping Office Coordination

Student Intern (Virtual)

GIT Plus Limited

Jun 2020 - Sep 2020 (3 months)

Assisted with technical troubleshooting, database-related tasks, and remote support activities in a virtual work environment. Supported virtual collaboration and internal coordination.

Technical Troubleshooting Database Related Tasks Remote Support Virtual Collaboration Coordination