Aaron Asante

I am a results-driven, customer-focused IT Support professional with a Bachelor of Technology in Computer Technology and advanced professional training in software engineering. I’m known for professionalism, attention to detail, and a strong commitment to seamless IT operations in dynamic work environments.

Through my IT Support Assistant national service, I delivered first-level technical support to over 50 staff members across multiple departments. I installed, configured, and maintained computer systems, software applications, and peripheral devices, while monitoring network connectivity and managing user accounts and access permissions.

I consistently diagnose and resolve hardware, software, and network issues promptly, and I maintain accurate records of all support requests, technical issues, and resolutions. I also support system backups, updates, and routine maintenance activities, with confidentiality and security of sensitive institutional data always prioritized.

In my ICT Technician roles, I supported hardware/software troubleshooting and system updates, completed routine maintenance checks, and maintained accurate IT equipment and asset inventory. I also supported database management, data entry, and system-related operations, providing technical assistance while handling sensitive personal and financial records with strict confidentiality.