@ericjacksongravi
IT support professional with National Service experience providing technical support and troubleshooting computer systems.
GhanaDuring my National Service, I assisted with IT-related activities and administrative tasks, provided technical support to staff and users, and supported computer system operations and troubleshooting.
I studied Information Technology Management at University of Professional Studies, Accra (UPSA). My training covered IT support, networking, information security, hardware and software troubleshooting, and database management.
Work history, roles, and key accomplishments
National Service Scheme
Jan 2025 - Jan 2026 (1 year)
Assisted with IT-related activities and administrative tasks, provided technical support to staff and users, supported computer system operations and troubleshooting, and maintained records and office technology needs.
Degrees, certifications, and relevant coursework
Bachelor of Science (BSc), Information Technology Management
2022 - 2025
Pursued a Bachelor of Science in Information Technology Management, gaining knowledge in IT support, networking, and database management.
Diploma, Information Technology Management
2019 - 2022
Completed a Diploma in Information Technology Management, building foundational skills in IT systems and support.
Software and tools used professionally
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